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THE DETERMINANTS OF POOR SERVICE DELIVERY IN ZIMBABWE’S LOCAL
GOVERNMENT SYSTEM
![ZJBEM_Vol_4_Issue_2,_2_September_2025-107-121[1].pdf](/application/views/scripts/images/fallback-file.png "ZJBEM_Vol_4_Issue_2,_2_September_2025-107-121[1].pdf")
This article, grounded in decentralisation theory, examined the determinants of poor service delivery in Zimbabwe’s local government system, against a backdrop of chronic underperformance and growing public discontent. Using a survey-based…
Position: 445 (72 views)
TRAVELLERS’ LEVEL OF SATISFACTION WITH THE QUALITY OF
SERVICES AT HARARE INTERNATIONAL AIRPORT
Although Zimbabwe’s tourism suffered a dramatic downward trend between 2000 and
2010, the establishment of the government of national unity brought a positive upturn in
tourist arrivals. However, the growth of tourism is still below its expected…
2010, the establishment of the government of national unity brought a positive upturn in
tourist arrivals. However, the growth of tourism is still below its expected…
Position: 302 (313 views)
SERVICE DELIVERY IN OPEN AND DISTANCE LEARNING (ODL): QUALITY OF SERVICE OFFERED TO STUDENTS IN ZIMBABWE OPEN UNIVERSITY REGIONAL CENTRES
This descriptive survey was conducted to establish the quality of service offered by the ZOU staff at the regional centres. A total of 325 respondents drawn from the ten regional centres of the Zimbabwe Open University (ZOU), responded to…
Position: 74 (455 views)