INFLUENCE OF EMPLOYEE ENGAGEMENT ON ORGANISATIONAL PERFORMANCE AT THE
ZIMBABWE OPEN UNIVERSITY (2019-2023)

INFLUENCE OF EMPLOYEE ENGAGEMENT ON ORGANISATIONAL PERFORMANCE AT THE
ZIMBABWE OPEN UNIVERSITY (2019-2023)

MATHEW CHIRIMA

DOMINIC UZHENYU

The study sought to find out the influence of employee engagement on organisational performance at the Zimbabwe Open University (ZOU), which is a state university. The study was informed by the persistent feature of ZOU in the media for wrong reasons, which suggestedthat it was very likely that some of its staff members were exposing the institution. The study used the interprevitism philosophy which resonated with the qualitative paradigm. A case study design was applied. Data were generated using face-to-face interviews. The population was eight hundred (800) staff members, and a convenience sampling method was used to identify
the number of participants who could provide qualitative data, and the actual size was determined by data saturation. An analysis of the qualitative data which characterised the study was done by using thematic analysis. The major finding was that there was low engagement among ZOU employees. Major recommendations included revisiting both the internal and external fairness of remuneration, adopting a flexible working model, employer-assisted
occupational stress management, and providing good working conditions.

ZJBEM

2025