MOBILE MONEY IN ZIMBABWE: INTEGRATING MOBILE
INFRASTRUCTURE AND PROCESSES TO ORGANISATION
INFRASTRUCTURE AND PROCESSES

MOBILE MONEY IN ZIMBABWE: INTEGRATING MOBILE
INFRASTRUCTURE AND PROCESSES TO ORGANISATION
INFRASTRUCTURE AND PROCESSES

OWEN KUFANDIRIMBWA

NGONIDZASHE ZANAMWE

GILFORD HAPANYENGWI1

GABRIEL KABANDA

mobile infrastructure,

operational integration

The emergence of mobile money in Zimbabwe has proved very popular as organisations across sectors
try to develop and package the product. This research, carried out through case study and desk
research, seeks to establish whether and how the organisations involved meet the operational
integration component of the strategic alignment model. Specifically operational fit between
organisational and mobile infrastructure and processes through determining mobile money
infrastructure and processes and the associated organisational infrastructure and processes within a
mobile money ecosystem. The research established that a number of institutions have tried to redesign
and repackage the product, but not all were successful. The failure was attributed to improper alignment
between the available technologies and organisational processes and infrastructure. The research
further exposes that operationally integrated organisations ensures that alignment components
involved are adequate and well reinforced through adequate governance structures, however skills
does not necessarily have to be adequate but must be present.

Online Journal of Social Sciences Research

2013