ENHANCING QUALITY OF UNIVERSITY E-LEARNING PROCESSES:
STAKEHOLDER PARTICIPATION IN A BLENDED LEARNING
ENVIRONMENT AT THE ZIMBABWE OPEN UNIVERSITY (ZOU)

ENHANCING QUALITY OF UNIVERSITY E-LEARNING PROCESSES:
STAKEHOLDER PARTICIPATION IN A BLENDED LEARNING
ENVIRONMENT AT THE ZIMBABWE OPEN UNIVERSITY (ZOU)

RITTAH KASOWE

STEPHEN MWENJE

Increasing competition from transnational Universities has forced many Universities in Africa to provide (ODL)
through -learning technologies. In many cases E-learning is provided in partnerships with external providers or
exclusively as foreign online programmes. Such E-learning provisions are not indigenous to receiving students
as they are transplants from the source countries. However, universities in Africa have to become competitive
by improving the quality of their programmes through blending traditional systems with e -learning. Quality
enhancement of technology based teaching systems is a challenge especially to universities in the Sub-
Saharan Africa seeking to add E-learning to their traditional systems to attract and retain students. This study
seeks to explore stakeholder participation strategies that can be utilized to enhance the quality of blended
learning services at the Zimbabwe Open University (ZOU). A case study methodology was used to gather data
from a randomly selected ZOU Students and tutors from the University’s two of the ten regions. Questionnaires
and interviews were used as main data collection instruments. The findings of this study shall contribute to
theory and practice of university e-learning and quality enhancement

Prime Research on Education (PRE)

2013