IMPACT OF ACADEMIC REGISTRY INFORMATION SYSTEMS ON OPEN
DISTANCE LEARNING: A CASE STUDY OF ZIMBABWE OPEN
UNIVERSITY (2011-2017)

IMPACT OF ACADEMIC REGISTRY INFORMATION SYSTEMS ON OPEN
DISTANCE LEARNING: A CASE STUDY OF ZIMBABWE OPEN
UNIVERSITY (2011-2017)

TAFADZWA ARTHUR MANGWERE

DR FARAI CHOGA

This study is to evaluate the impact of academic registry information
system on open distance learning with the Zimbabwe Open University as the case
study. The research assessed the service, information and system qualities as well as
the benefits and challenges faced by the system users in executing their duties using
the system. The system users include lecturers, administrative staff and information
records clerks in various departments of the university. The researchers used the
mixed methodology where the quantitative approach was the primary method while
the qualitative, through the interview guide complemented as a secondary method.
Closed-ended questionnaires and interview guides were used as research instruments.
A population sample of 54 participants was used. A total of 35 out of 54 managed to
respond to the questionnaire. It was concluded that the system brought effectiveness
and individual satisfaction as benefits although it was found to have some errors as
well as providing inconclusive reports. The study found that the registry system
brought high levels of satisfaction. However there was need for more training and
support from the system to overcome challenges. It was also recommended that the
system should be user friendly and exhibit ease of use functions.

Journal of Environmental Science, Computer Science and
Engineering & Technology

2018