DETERMINANTS OF FINANCIAL INCLUSION AMONG FEMALE FLEA
MARKET OWNERS IN SELECTED SUBURBS IN HARARE, ZIMBABWE
Dublin Core
Title
DETERMINANTS OF FINANCIAL INCLUSION AMONG FEMALE FLEA
MARKET OWNERS IN SELECTED SUBURBS IN HARARE, ZIMBABWE
MARKET OWNERS IN SELECTED SUBURBS IN HARARE, ZIMBABWE
Creator
GLADYS SIWELA
Description
This study set out to investigate determinants of financial inclusion among female flea market
owners in selected suburbs in Harare, Zimbabwe. The study employed the mixed method research
approach, in which the quantitative paradigm was dominant. This approach allowed for a systemic
integration of quantitative and qualitative data. Questionnaires were administered to 630 randomly
selected participants. The determinants of financial inclusion which are access, quality, usage and
welfare were measured using paired sample T-test, Chi-square and Logistic regression. The
reduced logistic regression model was statistically significant p=0.003<0.05. The model explained
12.9 percent (Nagelkerke R Square) of the variation in active account holders and correctly
classified 63.5 percent of cases. Respondents who are aware of Savings Account are 2.881 times
more likely to have an active account while those aware of Debit Card are 1.712 times likely to
have an active account. Thus from the model it can be deduced that awareness of bank products
significantly determines one’s ability to own an active account. The recommendations from this
study are directed to policy makers in the financial services sector. Access to mobile accounts from
Zimbabwe mobile phone networks has now become a very easy process. The financial services
sector can derive benefits by creating strategic alliances with mobile phone service providers in
order to introduce a robust product offering that rides on mobile money wallets. Partnerships can
be created between the Reserve Bank of Zimbabwe (RBZ), mobile phone service providers and an
international payment card provider in order to expand digital payments. This payment
interoperability will not only ensure digital financial inclusion but will also be a strategy for
harnessing diaspora remittances. Future research should be conducted to determine the impact of
transaction taxes and the general cost of mobile transaction fees to financial inclusion.
owners in selected suburbs in Harare, Zimbabwe. The study employed the mixed method research
approach, in which the quantitative paradigm was dominant. This approach allowed for a systemic
integration of quantitative and qualitative data. Questionnaires were administered to 630 randomly
selected participants. The determinants of financial inclusion which are access, quality, usage and
welfare were measured using paired sample T-test, Chi-square and Logistic regression. The
reduced logistic regression model was statistically significant p=0.003<0.05. The model explained
12.9 percent (Nagelkerke R Square) of the variation in active account holders and correctly
classified 63.5 percent of cases. Respondents who are aware of Savings Account are 2.881 times
more likely to have an active account while those aware of Debit Card are 1.712 times likely to
have an active account. Thus from the model it can be deduced that awareness of bank products
significantly determines one’s ability to own an active account. The recommendations from this
study are directed to policy makers in the financial services sector. Access to mobile accounts from
Zimbabwe mobile phone networks has now become a very easy process. The financial services
sector can derive benefits by creating strategic alliances with mobile phone service providers in
order to introduce a robust product offering that rides on mobile money wallets. Partnerships can
be created between the Reserve Bank of Zimbabwe (RBZ), mobile phone service providers and an
international payment card provider in order to expand digital payments. This payment
interoperability will not only ensure digital financial inclusion but will also be a strategy for
harnessing diaspora remittances. Future research should be conducted to determine the impact of
transaction taxes and the general cost of mobile transaction fees to financial inclusion.
Publisher
ZIMBABWE OPEN UNIVERSITY
Date
2021
Files
Collection
Citation
GLADYS SIWELA, “DETERMINANTS OF FINANCIAL INCLUSION AMONG FEMALE FLEA
MARKET OWNERS IN SELECTED SUBURBS IN HARARE, ZIMBABWE,” ZOU Institutional Repository, accessed July 6, 2025, https://ir.zou.ac.zw/items/show/384.
MARKET OWNERS IN SELECTED SUBURBS IN HARARE, ZIMBABWE,” ZOU Institutional Repository, accessed July 6, 2025, https://ir.zou.ac.zw/items/show/384.
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