ENHANCING INFORMATION LITERACY DELIVERY THROUGH ARTIFICIAL INTELLIGENCE IN UNIVERSITY
LIBRARIES IN ZIMBABWE.

ENHANCING INFORMATION LITERACY DELIVERY THROUGH ARTIFICIAL INTELLIGENCE IN UNIVERSITY
LIBRARIES IN ZIMBABWE.

TUTANI, NOTHANDO

TSEKEA, STEPHEN

In the increasingly digital world, access to information is fundamental for personal development, social engagement and economic growth. In today’s information-driven society, access to information has been tremendously improved through artificial intelligence (AI). Information literacy helps equip patrons with modern digital skills enabling them to navigate the information world. The purpose of this study was to investigate the attitudes and experiences of librarians regarding the use of AI in information literacy programs to enhance access to information. Libraries and information centres can harness the use of artificial intelligence to ensure that each patron is literate, thus being able to handle information and data, its use and the creation of information resources and services. This qualitative study examines the potential of artificial intelligence in delivering of information literacy skills in higher education libraries in Zimbabwe. Interviews with selected twenty-five librarians involved in information literacy instruction were conducted. Purposive sampling was used where a select 25 librarians involved in information literacy delivery were invited to participate in the study. The findings from this study show a positive attitude toward the use of AI despite its slow implementation in information literacy training. The findings of the study will be important in contributing knowledge to the broader field of technology and information literacy instruction.

The Zimbabwe Open University Journal of Applied Social Sciences

2026