BUILDING RESILIENCE IN HUMANITARIAN ORGANISATIONS IN ZIMBABWE: THE
SIGNIFICANCE OF INFORMATION AND COMMUNICATION TECHNOLOGY IN DISASTER
RESPONSE

BUILDING RESILIENCE IN HUMANITARIAN ORGANISATIONS IN ZIMBABWE: THE
SIGNIFICANCE OF INFORMATION AND COMMUNICATION TECHNOLOGY IN DISASTER
RESPONSE

EDDINE EDSON MUDYAZHEZHA

TENDAYI VIMBAI FAITH MUKWEHWA

The study aimed to assess the significance of Information and Communication Technology in
enhancing supply chain resilience and improve disaster response in humanitarian organisations
in Zimbabwe. The population for this study comprised 160 individuals who were purposively
selected from the humanitarian organisations that operated in Manicaland, Zimbabwe, where
Cyclone Idai took place in 2019. The Yamane formula was used to calculate the sample size
of 114 respondents in the study. Structured questionnaires were used as research instruments
in the study. The study revealed that Information and Communication Technology was
important in humanitarian organisations as it helps to build resilience and improve disaster
response. The study recommended the formulation of clear policies and guidelines that could
govern the use of ICT in disaster response, ensuring that data security, privacy protection, and
the interoperability among different organisations and agencies. The study also recommended
the development of partnerships between humanitarian organisations, the government
agencies, and the private sector entities to jointly invest in and leverage ICT solutions for the
disaster preparedness and the response by implementing a centralised platform that integrates
all the relevant stakeholders and the data sources to ensure seamless communication and
information sharing during the disaster response operations.

ZJBEM

2025