https://ir.zou.ac.zw/files/original/fcc32e547bb58b305720987177561139.pdf d33d226dfc9a80cabf544abb1428d8f2 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Staff Publications Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource THE DETERMINANTS OF POOR SERVICE DELIVERY IN ZIMBABWE’S LOCAL GOVERNMENT SYSTEM Creator An entity primarily responsible for making the resource SYLVESTER MARUMAHOKO TAFADZWA MOYO KEITH TICHAONA TASHU Description An account of the resource This article, grounded in decentralisation theory, examined the determinants of poor service delivery in Zimbabwe’s local government system, against a backdrop of chronic underperformance and growing public discontent. Using a survey-based methodology and statistical analysis via SPSS, the study captured public perceptions to uncover the root causes of service delivery failures. Findings revealed a divided citizenry, with a significant proportion expressing dissatisfaction with the management of local services. Governance-related issues, including corruption, weak accountability, limited local autonomy, poor community engagement and inadequate legal and policy frameworks, emerged as the most critical contributors to poor performance. In contrast, technical challenges such as inadequate infrastructure and human resource shortages were not widely perceived as primary obstacles. These results suggested that governance failures, rather than resource constraints, lie at the heart of the service delivery crisis. The study concludes by advocating for stronger governance and accountability mechanisms, institutionalised community engagement and meaningful reform of the legal and policy frameworks governing local government—all of which are essential steps toward improving service delivery and rebuilding public trust in local governance Publisher An entity responsible for making the resource available ZIMBABWE JOURNAL OF BUSINESS, ECONOMICS AND MANAGEMENT Date A point or period of time associated with an event in the lifecycle of the resource 2025 Determinants Local government Poor Service Delivery Zimbabwe