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              <text>THE ROLE OF SOCIAL MEDIA IN SHAPING CONSUMER BEHAVIOUR AND BRAND&#13;
ENGAGEMENT AMONG YOUTH IN MASVINGO, ZIMBABWE&#13;
&#13;
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              <text>KUMBIRAI MAKARUKE</text>
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              <text>This study explored the role of social media in shaping consumer behaviour and brand&#13;
engagement among the youth in Masvingo, Zimbabwe. Using a mixed-methods paradigm, the&#13;
research combined quantitative data from 351 respondents and qualitative insights from 20&#13;
interviewees to examine how social media influences purchasing decisions, brand loyalty, and&#13;
consumer attitudes. A stratified random sampling technique was used to ensure representation&#13;
across key demographic variables such as age, gender, and education level. Findings revealed&#13;
that social media platforms, particularly WhatsApp, Facebook, and Instagram, played a pivotal&#13;
role in shaping consumer behaviour, with 68% of the respondents acknowledging the direct&#13;
influence of social media ads and influencer recommendations. Thematic analysis highlighted&#13;
the importance of trust, authenticity, peer influence, and emotional connections with brands.&#13;
Additionally, the study identified platform-specific behaviours and contextual factors, such as&#13;
economic constraints and hybrid shopping preferences that shape consumer behaviour in&#13;
Masvingo. The results underscored the transformative role of social media in driving brand&#13;
loyalty and purchase decisions, offering valuable insights for marketers and businesses&#13;
targeting youth in emerging markets. </text>
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              <text>ZJBEM </text>
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              <text>2025 </text>
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      <name>Brand Engagement</name>
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      <name>Consumer Behaviour</name>
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      <name>Masvingo</name>
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    <tag tagId="698">
      <name>social media</name>
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    <tag tagId="1200">
      <name>Youth</name>
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