https://ir.zou.ac.zw/files/original/66d6718893b2009734f50489cd5ccda3.pdf 589abd4d5d494008e4bae16668514885 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Staff Publications Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource AN ANALYSIS OF THE PERCEPTIONS AND EXPECTATIONS OF STUDENTS TOWARDS THE QUALITY OF SERVICE DELIVERY IN OPEN AND DISTANCE LEARNING: A CASE OF THE ZIMBABWE OPEN UNIVERSITY Creator An entity primarily responsible for making the resource DANIEL NDUDZO Description An account of the resource The study sought to analyse the expectations and perceptions of students towards the quality of service delivered through Open and Distance Learning (ODL). The study focused on learners at the Zimbabwe Open University (ZOU). The Zimbabwe Open University has, since 2008, been facing several challenges which, if not properly addressed, threatened the acceptability of qualifications acquired through Open and Distance Learning and consequently the survival of the University. This study sought to assess the expectations and perceptions of the students towards the quality of service delivered through Open and Distance Learning. This study employed the case study research design which falls within the qualitative research methodology. The sample of 330 students was selected through cluster sampling of the ten Regional Centres of the Zimbabwe Open University. The respondents were selected through convenience sampling. Data generation was done through a questionnaire survey, focus group discussions and observation Publisher An entity responsible for making the resource available ZIMBABWE OPEN UNIVERSITY Date A point or period of time associated with an event in the lifecycle of the resource 2014 higher education Open and Distance Learning Quality assurance