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                <text>Staff  Publications</text>
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          <name>Title</name>
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              <text>A STUDY OF THE FACTORS IMPACTING THE IMPLEMENTATION OF RESULTS BASED MANAGEMENT (RBM) IN THE PUBLIC SERVICE IN ZIMBABWE</text>
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          <name>Creator</name>
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              <text>RUDO GRACE GWATA</text>
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              <text>This study determined that the availability of capacity to implement Results Based Management&#13;
(RBM) is a major determinant of the success or failure of the strategy. The purpose of the study was&#13;
to investigate the main factors that impacted on the implementation of the RBM strategy in the&#13;
Zimbabwe Public Service. Over the past three decades, the principle of RBM has been adopted by&#13;
many Governments and public organizations worldwide to improve the implementation of national&#13;
programmes. In Zimbabwe, the strategy was introduced in 2005 with the expectation that there&#13;
would be improvement in the Public Service delivery and subsequently the lives of all stakeholders&#13;
within the delivery system. However, the results, like in many other countries, had not been realized&#13;
as expected. The study sought to understand the factors that affected the implementation of the&#13;
strategy from the perspective of individual managers in the Zimbabwe Public Service, to determine&#13;
whether or not the implementation process could help to explain the limited impact of the strategy.&#13;
Limited research had been done to explore the experiences of individuals in the implementation of&#13;
Public sector reforms. Understanding the experiences of Civil Servants regarding RBM could help to&#13;
identify strategies to improve implementation and hence increased impact of the management&#13;
strategy. Such understanding can also provide insight into the formulation of future initiatives for the&#13;
implementation of other national programmes. It is expected that this study will contribute towards&#13;
providing the Zimbabwe Public Service, and possibly other organizations, with suggestions on how&#13;
they can improve their service to stakeholders. The study used both secondary and primary data. The&#13;
secondary data was obtained through extensive study of relevant literature while the primary data&#13;
was obtained from an exploratory study that comprised purposive and snowball sampling of middle&#13;
and top managers from Head Offices of government institutions. Semi-structured open ended&#13;
questions were asked to 32 managers to explore their experiences and challenges in the&#13;
implementation of RBM. Content analysis of the original transcripts was employed to identify&#13;
emergent themes. A number of key findings emerged from this study including the inadequacy of skills, information, attitude as well as financial resources to effectively implement RBM. In the case&#13;
of financial resources, the inadequacy was reportedly in terms of both timing and quantity. Also,&#13;
there was inadequate performance by managers in both the planning and performance measurement&#13;
functions which are the core components of RBM. The main conclusion drawn from this research is&#13;
that managers, particularly those within the line Ministries, were implementing the strategy without&#13;
the requisite capacity to allow for the realization of the benefits of RBM. This study argues for a&#13;
results based capacity building model to effectively equip managers with the required capacity. That&#13;
is, a model that focuses on results emphasizes full participation of stakeholders in the identification&#13;
of knowledge needs, formulation of strategies, monitoring and evaluation of these strategies. Such&#13;
monitoring and evaluation includes the review and adjustment of the related systems as well as the&#13;
incorporation of learning and information sharing throughout the process.</text>
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          <name>Publisher</name>
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              <text>Zimbabwe</text>
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          <name>Date</name>
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              <text>2013</text>
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      <name>public administration</name>
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      <name>public service</name>
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