https://ir.zou.ac.zw/files/original/cc8572fa272a248fd60a6d6581061c09.pdf e168cb31fe861093693fe287b4766aa6 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Staff Publications Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource SERVICE DELIVERY IN OPEN AND DISTANCE LEARNING (ODL): QUALITY OF SERVICE OFFERED TO STUDENTS IN ZIMBABWE OPEN UNIVERSITY REGIONAL CENTRES Creator An entity primarily responsible for making the resource ZIKHALI JOYCE MUKEREDZI TABITHA GRACE WEDA ZENZELE LUNGILE NYAMAYARO BETTY Description An account of the resource This descriptive survey was conducted to establish the quality of service offered by the ZOU staff at the regional centres. A total of 325 respondents drawn from the ten regional centres of the Zimbabwe Open University (ZOU), responded to questionnaires, which had both closed and open-ended items. The study established that staff at the regional centres was generally providing appropriate quality service to the students even though they were working under difficult conditions most of the time. Front desk staff was seen as marketing ZOU very well through quality service, whilst the academic staff was considered humble, accommodating and diligent. However, poor service was noted in registration, assignment marking and communicating with students. The attitude of some ancillary and library staff was also identified as an area of improvement. This service audit was seen as a way of contributing towards the improvement of service in the ZOU and in other ODL institutions. Publisher An entity responsible for making the resource available ZIMBABWE INTERNATIONAL JOURNAL OF OPEN & DISTANCE LEARNING Date A point or period of time associated with an event in the lifecycle of the resource 2011 Format The file format, physical medium, or dimensions of the resource PDF Open and Distance Learning Quality of Service Service Delivery