https://ir.zou.ac.zw/files/original/de6bdaeecc46e7f7bfcacf71c8ffb235.pdf def0a08a4f9d01b52fe87c9720b36677 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Staff Publications Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource STUDENT PERCEPTIONS OF SERVICE DELIVERY AT THE ZIMBABWE OPEN UNIVERSITY: MASVINGO REGIONAL CAMPUS Creator An entity primarily responsible for making the resource R.A. CHABAYA P. CHADAMOYO C. CHIOME Description An account of the resource This study investigated students’ perceptions on service delivery at the Zimbabwe Open University Masvingo Regional Campus. The study employed the qualitative descriptive survey design. It generated qualitative data using a questionnaire with open and closed items. A sample of 92 students was selected from a population of 1500 returning students using the stratified random sampling technique. Data was presented in simple frequency tables and analysed thematically. The study found out that students were satisfied with the examination management, fees payment structure, module distribution, enquiries, student tutor relationship and academic advisement. They expressed dissatisfaction with registration process, tutorials, library services, assignment management, overcrowded offices and communication. The study recommended that urgent steps must be taken by the university to expedite the registration process, provide on line services, expand library, train staff in customer care and mobilise resources that adequately support the growing student population. Further research can be done in customer care and assignment management Publisher An entity responsible for making the resource available Zimbabwe International Journal of Open & Distance Learning Date A point or period of time associated with an event in the lifecycle of the resource 2011