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                <text>&#13;
A CRITICAL ASSESSMENT OF CHALLENGES OF SUSTAINABILITY&#13;
IN THE OPERATIONS OF ANGOLAN NON-GOVERNMENTAL&#13;
ORGANISATIONS (NGOs): A CASE STUDY OF ACTIVITIES OF NGOs SAVE&#13;
THE CHILDREN AND FUNDAÇÃO YME, FROM 2000 TO 2010&#13;
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                <text>FILIPE BULOLA PANGE</text>
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                <text>Non-governmental organisations (NGOs) have gained an important role in development co-&#13;
operation during the last two decades. The development funding channelled through NGOs has&#13;
increased and the number of NGOs engaged in development activities, both in Africa and Asia,&#13;
has been growing. This qualitative case study set out to assess the critical challenges of&#13;
sustainability in the operations of Angolan NGO’s Social activities and the capacity building&#13;
process carried out by the NGO Save the Children and NGO Fundação YME, from 2000 to 2010&#13;
in Angola. This case study research was based on the organisation Save the Children and an&#13;
indigenous organisation, NGO Fundação YME, located and operating in Cabinda, Luanda,&#13;
Benguela, Huila and Namibe provinces of Angola. The aim was to evaluate the following major&#13;
research question: what are the underlying factors in the challenges of sustainability in the&#13;
operations of the national Angolan non-governmental organisations? The sub-questions were:&#13;
Why are foreign NGOs’ operations sustainable while local NGOs’ activities are non-sustainable?&#13;
Why does the challenge of sustainability in their operations continue to mount in indigenous&#13;
2&#13;
NGOs as shown by the non-sustainability of many NGOs in Angola? What are the mechanisms&#13;
or policies for sustainability used by successful NGOs? How do human, material and financial&#13;
factors enhance sustainable development outcomes in NGOs? What opportunities exist in&#13;
Angola for the realisation of sustainability of NGOs? To answer the above questions, a number&#13;
of qualitative methods and techniques were used to collect and analyse data. Among other&#13;
techniques that were used are:&#13;
Focus Group discussions with employees and volunteers, observations, key informant interviews&#13;
with different categories of participants depending on their roles and level of involvement in the&#13;
implementation of NGOs projects and also their experience in the implementation of donor aided&#13;
programs. These discussions were guided by different interviews scheduled with respective&#13;
participants. Conclusions drawn from the empirical study were among others, the major factors&#13;
contributing to the mounting challenges of sustainability of NGOs social activities in Angola,&#13;
were lack of effective leadership in the NGOs, poor strategic planning, poor vision and mission&#13;
statement. This research among others, recommended that there is need to provide for strategic&#13;
planning based on accurate information. Planning and managing the sustainability of NGOs&#13;
requires the availability of accurate and timely information that links together resource inputs to&#13;
NGO managerial outputs and process and appropriate indicators of the knowledge, skills, and&#13;
values acquired by the employees. Therefore, it was recommended that efforts should be made to&#13;
provide among others support reforms that focus on job training and management outcomes.</text>
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                <text>ZIMBABWE OPEN UNIVERSITY </text>
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            <name>Date</name>
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                <text>2014</text>
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        <name>non-governmental organisations</name>
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        <name>sustainable development</name>
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                <text>&#13;
BOARD DIVERSITY AND PERFORMANCE OF STATE-OWNED ENTERPRISES IN TRANSPORT SERVICE SECTOR IN ZIMBABWE&#13;
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                <text>OSCAR IRIMAI TSVUURA&#13;
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                <text> OBERT SIFILE&#13;
&#13;
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                <text>NIKISI&#13;
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                <text>COLLEN KAJONGWE</text>
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                <text>The main aim of the study was to assess the effect of board diversity and performance of state-&#13;
owned enterprises (SOEs) in transport service sector in Zimbabwe. The research adopted mixed&#13;
methods approach rooted in the pragmatism paradigm. Probability sampling (simple random)&#13;
was used to determine respondents for the quantitative data while non-probability sampling&#13;
(purposive) was used to determine the participants to provide the qualitative data. The&#13;
population of the study was 30 respondents focusing on board members, senior managers and&#13;
middle managers in 8 parastatals. However, the research sample size were 28 respondents as&#13;
justified by using Krejcie and Morgan (1970) Table of sample size calculation. Both structured&#13;
questionnaires and an interview guide were used to solicit data where descriptive statistics were&#13;
used to analyse quantitative data and thematic analysis for qualitative data. The study results&#13;
showed that SOEs boards with a blend of board members of different age groups, varied gender&#13;
and diverse professional qualifications and experience allow continuity and exchange of&#13;
diverse ideas which, in turn, could result in improved organisational efficiency, hence&#13;
improved firm performance. However, from the results of the study, there exists adequate&#13;
evidence that board diversity and experience are a critical determinant of performance of SOEs&#13;
in the transport sector in Zimbabwe. Premised on the findings of this scholarship, the following&#13;
recommendations were made. Relevant line ministries should come up with a policy&#13;
framework that enforces the appointment to the board of individuals with proven relevant and&#13;
diverse experience in leading organisations at the senior level. Therefore, a key potential future&#13;
area for further research would be a replication of the study in the same sector focusing on the&#13;
impact of board policy on service delivery. This would, in turn, enhance the generalisability of&#13;
the findings to SOEs in other emerging markets that are facing the same performance&#13;
challenges linked to board composition.</text>
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                <text>ZJBEM</text>
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                <text>2025</text>
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        <name>Board diversity</name>
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        <name>performance</name>
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        <name>State-Owned Enterprises</name>
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        <name>Transport service sector</name>
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                <text> AN INVESTIGATION INTO FACTORS ASSOCIATED WITH&#13;
TAX EVASION IN THE ZIMBABWE INFORMAL SECTOR: A&#13;
SURVEY OF MBARE MAGABA INFORMAL TRADERS&#13;
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                <text>&#13;
CUTHBERT MASARIRAMBI</text>
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                <text>African nations are taking the route of small to medium enterprises (MSMEs) and&#13;
the contribution of micro enterprises to national development can no longer be&#13;
ignored or taken for granted. The contribution of SMEs to national budgets has&#13;
been curtailed by the phenomenon of tax evasion, yet little is known about factors&#13;
associated with this phenomenon. This study was an investigation into factors&#13;
associated with tax evasion in the Zimbabwe informal sector and it was a survey of&#13;
Mbare Magaba Informal Traders. The study was carried out from November 2011&#13;
to October 2013 and a systematic sample of 150 informal traders working in&#13;
makeshift shelters at Mbare Magaba was selected. Questionnaires were used to&#13;
collect data and the methodology of the study was quantitative as it employed the&#13;
survey research design</text>
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                <text>ZIMBABWE OPEN UNIVERSITY </text>
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                <text>2013</text>
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        <name>Business management</name>
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                <text>A COMPARATIVE STUDY OF THE MAIZE WAREHOUSING STRATEGIES ADOPTED IN ZIMBABWE, USA, BANGLADESH, ETHIOPIA, AND NIGERIA TO REDUCE MAIZE POST- HARVEST STORAGE LOSSES</text>
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                <text>DR EDDINE EDSON MUDYAZHEZHA</text>
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                <text>PROF ROBERT MUSUNDIRE</text>
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                <text>DR MICHAEL MUSANZIKWA</text>
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                <text>The focus of this paper was to examine the warehousing strategies adopted in Zimbabwe to&#13;
reduce maize post-harvest storage losses and compare them to those adopted by the United&#13;
States of America (USA), Bangladesh, Nigeria, and Ethiopia. The aim was to draw valuable&#13;
lessons for Zimbabwe to reduce maize post-harvest storage losses and ensure food security.&#13;
Despite many schemes which have resulted in significant increase in maize productivity, the&#13;
problem of food shortages especially for maize has persisted continually in Zimbabwe. Primary&#13;
data was collected from 36 Grain Marketing Board of Zimbabwe (GMB) managers,&#13;
Supervisors, and employees in all its ‘Class 1’ depots, Zimbabwe, the Ministry of Lands,&#13;
Agriculture, Fisheries, Water, and Rural Development (MLAFWRD) and agricultural experts&#13;
through in-depth interviews. Quota, purposive and snowball sampling methods were used to&#13;
select the study participants. The study revealed that there was a huge difference in the maize&#13;
warehousing strategies used in the USA, Bangladesh, Nigeria and Ethiopia and the strategies&#13;
used in Zimbabwe in terms the responsibility for grain storage, grain storage methods, in-&#13;
storage grain monitoring, grain post-harvest services, post-harvest grain storage training. The&#13;
study concluded that Zimbabwe really needs to invest in maize warehousing in order to reduce&#13;
post-harvest storage losses. The study recommended the participation of the private sector in&#13;
maize storage in Zimbabwe, investment in hermetic storage, provision of maize drying services&#13;
at all Grain Marketing Board depots, training of all maize handlers in Zimbabwe on effective&#13;
maize storage practices and the establishment of post-harvest retail shops in all the 10 provinces&#13;
in Zimbabwe</text>
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                <text>Zimbabwe Journal of Business, Economics and Management </text>
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                <text>2023</text>
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        <name>machine vision</name>
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        <name>maize</name>
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        <name>materials handling</name>
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        <name>post-harvest losses</name>
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        <name>storage</name>
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        <name>storage technology</name>
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        <name>warehousing</name>
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                <text>A FRAMEWORK OF CORPORATE GOVERNANCE SYSTEMS FOR THE PERFORMANCE OF&#13;
STATE-OWNED ENTERPRISES IN ZIMBABWE&#13;
&#13;
&#13;
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                <text>SIBANDA HONEST </text>
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                <text> SIFILE OBERT </text>
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                <text>Poor governance practices have remained entrenched in both the public and private sectors despite the adoption of various legal frameworks and institutional measures aimed at promoting corporate governance practices. A close analysis of the focus of many studies conducted to date on corporate governance, reveal the existence of a gap in the search for an institutional framework of corporate governance systems for the state-owned enterprises in Zimbabwe. Poor governance has continued to haunt SOEs leading to poor service delivery. Therefore, this study using qualitative content analysis sought to develop an institutional framework of corporate governance systems for the performance of state-owned enterprises in Zimbabwe. Evidence from the study indicates that poor corporate governance in SOEs has been driven by such factors as political interference, lack of political will, poor rules and regulation in the running of SOEs among a host of other challenges. Basically, the institutional framework of corporate governance systems for the performance of state-owned enterprises in Zimbabwe that maybe adopted should comprise of the following: engage stakeholders so that they can have by-in on policies, scan and learn from best practices from elsewhere, rationalise SOEs, listing of SOEs on Public Exchanges, review and improve policy and legislation, capacity building, enhance political will, invest in corporate governance research, establish independent boards and the&#13;
unbundling monoliths and disposing non-essential SOE’s and strengthen rule or law. However, there is still need for studies on how these can be harnessed for promoting good corporate governance in SOEs</text>
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                <text>A PROPOSED ECONOMIC MODEL ON THE NEXUS BETWEEN SOCIAL CAPITAL AND&#13;
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                <text>A QUALITATIVE STUDY ON BEST PRACTICES IN TECHNOLOGY AFFORDANCES, ICT AND GOOD GOVERNANCE IN MANAGING HIGHER EDUCATION INSTITUTIONS IN ZIMBABWE </text>
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                <text>The emergence and growth of unethical leadership in the corporate world in Zimbabwe militate against competitiveness of the nation. Governance issues of higher education institutions in Zimbabwe have affected their strategic response to new technological innovations and programmes associated with open educational resources (OERs), massive open online courses (MOOCS), e-learning and mobile learning in an increasingly networked environment. The purpose of the research was to evaluate the corporate governance issues that affect technology affordances and IT governance in an increasingly networked environment and the impact on strategic response to the new technologies in teaching and learning. The research methodology used was qualitative where focus group discussions were held with various groups involved in the management of higher education institutions. Semi-structured interviews were conducted on selected levels of university management on technology affordances, IT governance and business-IT alignment. Stratified sampling technique was used as the target population was stratified according to levels of management in higher education institutions, starting from the level of University Council going down to IT Managers and key users. The results show that there are corporate governance problems between the Vice Chancellor and Chairperson of the University Council, and the critical success factors were determined. However, all the higher education institutions involved in the study indicated the common problem of poor alignment between the business strategy and IT. Corporate governance and IT governance facilitate a conductive environment for technological progress and responsiveness to technological innovations such as e-learning.</text>
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                <text>GLOBAL JOURNAL OF EDUCATIONAL STUDIES</text>
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                <text>A STUDY OF THE FACTORS IMPACTING THE IMPLEMENTATION OF RESULTS BASED MANAGEMENT (RBM) IN THE PUBLIC SERVICE IN ZIMBABWE</text>
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                <text>This study determined that the availability of capacity to implement Results Based Management&#13;
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to investigate the main factors that impacted on the implementation of the RBM strategy in the&#13;
Zimbabwe Public Service. Over the past three decades, the principle of RBM has been adopted by&#13;
many Governments and public organizations worldwide to improve the implementation of national&#13;
programmes. In Zimbabwe, the strategy was introduced in 2005 with the expectation that there&#13;
would be improvement in the Public Service delivery and subsequently the lives of all stakeholders&#13;
within the delivery system. However, the results, like in many other countries, had not been realized&#13;
as expected. The study sought to understand the factors that affected the implementation of the&#13;
strategy from the perspective of individual managers in the Zimbabwe Public Service, to determine&#13;
whether or not the implementation process could help to explain the limited impact of the strategy.&#13;
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identify strategies to improve implementation and hence increased impact of the management&#13;
strategy. Such understanding can also provide insight into the formulation of future initiatives for the&#13;
implementation of other national programmes. It is expected that this study will contribute towards&#13;
providing the Zimbabwe Public Service, and possibly other organizations, with suggestions on how&#13;
they can improve their service to stakeholders. The study used both secondary and primary data. The&#13;
secondary data was obtained through extensive study of relevant literature while the primary data&#13;
was obtained from an exploratory study that comprised purposive and snowball sampling of middle&#13;
and top managers from Head Offices of government institutions. Semi-structured open ended&#13;
questions were asked to 32 managers to explore their experiences and challenges in the&#13;
implementation of RBM. Content analysis of the original transcripts was employed to identify&#13;
emergent themes. A number of key findings emerged from this study including the inadequacy of skills, information, attitude as well as financial resources to effectively implement RBM. In the case&#13;
of financial resources, the inadequacy was reportedly in terms of both timing and quantity. Also,&#13;
there was inadequate performance by managers in both the planning and performance measurement&#13;
functions which are the core components of RBM. The main conclusion drawn from this research is&#13;
that managers, particularly those within the line Ministries, were implementing the strategy without&#13;
the requisite capacity to allow for the realization of the benefits of RBM. This study argues for a&#13;
results based capacity building model to effectively equip managers with the required capacity. That&#13;
is, a model that focuses on results emphasizes full participation of stakeholders in the identification&#13;
of knowledge needs, formulation of strategies, monitoring and evaluation of these strategies. Such&#13;
monitoring and evaluation includes the review and adjustment of the related systems as well as the&#13;
incorporation of learning and information sharing throughout the process.</text>
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                <text>A TRAINING FRAMEWORK FOR ENHANCING TAXPAYER EDUCATION AND&#13;
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                <text>This paper proposed a novel training framework for enhancing taxpayer education and&#13;
compliance in Zimbabwe, with a focus on bridging the gap for sustainable tax revenue. The&#13;
study addressed the pressing challenge of low tax compliance within the informal economic&#13;
sector, identifying the absence of an effective taxpayer education system as a critical catalyst&#13;
for this research. The purpose of the study was to devise an innovative training framework&#13;
tailored to improve tax compliance and revenue collection efficiency. Employing a mixed-&#13;
method approach deemed effective for a complex subject, data were gathered through&#13;
structured questionnaires and in-depth interviews. The findings of this study revealled that the&#13;
existing presumptive tax system was ineffective, and compliance remained low due to&#13;
inadequate taxpayer education. Based on the results, the study developed a comprehensive&#13;
contemporary training framework specifically designed to enhance taxpayer education and&#13;
compliance in Zimbabwe’s informal economic sector. The study, therefore, advocated for the&#13;
adoption of the proposed framework to improve tax literacy, streamline compliance processes,&#13;
and bolster sustainable economic growth and inclusivity</text>
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                <text>ADMINISTRATIVE PROCESS</text>
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                <text>DR. S. B. M. MARUME</text>
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                <text>Many a prominent social scientist argue that the administrative process is a collective term for all&#13;
the sub-processes that fall within an accepted classification framework. It has taken long, however, to obtain a&#13;
meaningful classification framework, and numbers of distinguished overseas authors have written of the&#13;
administrative process and then discussed the widest diversity of the processes in their works; and it was only in&#13;
1967 that Professor J. J. N. Cloete in his book, Introduction of Public Administration, gave the most meaningful&#13;
analytical framework which is the subject matter of this article.</text>
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                <text>International Journal of Engineering Science Invention</text>
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        <name>and six main categories</name>
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                <text>AN ANALYSIS OF THE FACTORS INFLUENCING THE&#13;
EXCLUSION OF NON-FORMAL WORKERS FROM&#13;
THE MOZAMBICAN SOCIAL PROTECTION&#13;
SYSTEM&#13;
</text>
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          <element elementId="39">
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                <text>DIONÍSIO CALISTO RECAMA</text>
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            <name>Description</name>
            <description>An account of the resource</description>
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              <elementText elementTextId="1966">
                <text>This thesis was an analysis of the factors influencing the exclusion of the non-formal workers&#13;
from the Mozambique Social Protection System (MSPS). It aimed at finding mechanisms&#13;
through which the MSPS could become more comprehensive and inclusive. The social&#13;
protection system only accommodates employees from the formal sector of the economy, which&#13;
constitutes the minority of the economically active population (EAP) and also of the&#13;
Mozambican people. So, in more than 25 million of Mozambicans, of which more than 15&#13;
million are above 15 years and are EAP, of which more than 87% are out of the formal sector&#13;
and, consequently, excluded from the MSPS. In this context, the research looked out to&#13;
understand why the MSPS excludes the non-formal workers? What are the implications of this&#13;
exclusion of the non-formal workers? How the excluded workers survive in situations of illness,&#13;
invalidity, old age or death? Which mechanisms can be adopted in order to make the MSPS&#13;
more comprehensive and inclusive? To constitute the sample, it was recurred to non-probability&#13;
sampling in its convenience and purpose type, in which had employees of the National Institute&#13;
for Social Security (NISS), Municipality Council of Maputo City (MCMC), non-formal&#13;
professional associations responsible and the non-formal workers, as the research participants.&#13;
To generate data, to the sample elements, the researcher administered a questionnaire and&#13;
interview containing closed and open-ended questions. To analyse and discuss data, it was&#13;
delimited to the use of interpretivism or constructivism approach in qualitative methodology.&#13;
For presentation, analysis and discussion, it was confined to the use of technical charts and&#13;
contends analysis. As guiding theories, the study recurred to the social protection and social&#13;
network theories. Through the use of the qualitative methodology, philosophy, procedures and&#13;
theories above, it was perceived that the MSPS managed by the NISS did not include the non-&#13;
formal workers because it lacked administrative organisation to include and manage them and&#13;
because bureaucratic aspects. The NISS considered all workers that were not working at&#13;
enterprises as the non-formal, without resources to contribute to the social protection system&#13;
and difficult to find them. However, some of them were salaried, clearly locatable, with enough&#13;
financial income to contribute to the system. Moreover, some of them were continuously in&#13;
relationship with some public institutions, namely, Ministry of Economy and Finance (MEF),&#13;
Ministry of Industry and Trade (MIT), MCMC and National Institute for Statistics (NIS), which&#13;
licensed and afterwards, collected fees and tax, interacted constantly and collected important&#13;
information from them, and so on. Therefore, this exclusion, besides having no objectively real&#13;
and valid reasons, condemned these non-formal workers to social and economic vulnerability in&#13;
the future when they are at social and economic risk, such as maternity, sickness, invalidity, old&#13;
age and/or death. To minimise the impact of these situations, the excluded workers adopted&#13;
informal systems for social security or constitute professional associations, through which they&#13;
face the maternity, illness, invalidity, old age and death difficulties. That is why the NISS must:&#13;
(1) develop strategic tools for the institutional management, by which should be guided in all its&#13;
actions to cover all workers, the formal or non-formal; for that, the NISS can (2) create&#13;
partnership with the non-formal professional associations and public institutions which interact&#13;
with them, because they know who and where are then, their financial and economic conditions;&#13;
(3) consolidate the use of Information and Communications Technologies (ICTs) to facilitate&#13;
the scanning and electronic storage process of historical information of the (not)submitted&#13;
contributions to reduce the contribution evasion and inactivity of employers and workers; and&#13;
(4) develop a training plan for their employees to identify with the strategic objectives and&#13;
challenges of the institution, just to mention a few proposals. Finally, Also, it is necessary to do&#13;
a feasibility study for (1) reimbursement of the Mozambican state with respect to its&#13;
contribution rate of the non-formal workers and other segments hitherto excluded; (2) create&#13;
fiscal mechanism to provide social pensions non-contributory, i.e., welfare pensions; (3) show&#13;
the possibility to define and regulate an explicit mechanism and purpose of upgrading the&#13;
amount of benefits that can be accrued from engaging non-formal workers into the social&#13;
protection system.</text>
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            <name>Publisher</name>
            <description>An entity responsible for making the resource available</description>
            <elementTextContainer>
              <elementText elementTextId="1967">
                <text>ZIMBABWE OPEN UNIVERSITY</text>
              </elementText>
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          <element elementId="40">
            <name>Date</name>
            <description>A point or period of time associated with an event in the lifecycle of the resource</description>
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              <elementText elementTextId="1968">
                <text>2018</text>
              </elementText>
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        <name>non-formal workers</name>
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        <name>social protection</name>
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          <element elementId="50">
            <name>Title</name>
            <description>A name given to the resource</description>
            <elementTextContainer>
              <elementText elementTextId="1959">
                <text>AN ASSESSMENT OF THE EXCHANGE RATE POLICY IN MOZAMBIQUE&#13;
FOR THE SUSTAINABILITY OF THE ECONOMY DURING 2000 - 2010&#13;
</text>
              </elementText>
            </elementTextContainer>
          </element>
          <element elementId="39">
            <name>Creator</name>
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              <elementText elementTextId="1960">
                <text>LUIS CIPRIANO HERCULANO QUEPE</text>
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            </elementTextContainer>
          </element>
          <element elementId="41">
            <name>Description</name>
            <description>An account of the resource</description>
            <elementTextContainer>
              <elementText elementTextId="1961">
                <text>This study presents an assessment of the exchange rate policy, for sustainability of the&#13;
economy for Mozambique. The study covers the period (2000-2010). It begins with a&#13;
review of literature on the exchange rate policy and provides an updated background in&#13;
the Mozambican economy</text>
              </elementText>
            </elementTextContainer>
          </element>
          <element elementId="45">
            <name>Publisher</name>
            <description>An entity responsible for making the resource available</description>
            <elementTextContainer>
              <elementText elementTextId="1962">
                <text>ZIMBABWE OPEN UNIVERSITY</text>
              </elementText>
            </elementTextContainer>
          </element>
          <element elementId="40">
            <name>Date</name>
            <description>A point or period of time associated with an event in the lifecycle of the resource</description>
            <elementTextContainer>
              <elementText elementTextId="1963">
                <text>2014</text>
              </elementText>
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              <name>Title</name>
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                  <text>Staff  Publications</text>
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      <name>Text</name>
      <description>A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text.</description>
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      <elementSet elementSetId="1">
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            <name>Title</name>
            <description>A name given to the resource</description>
            <elementTextContainer>
              <elementText elementTextId="1929">
                <text>AN ASSESSMENT OF THE IMPACT OF AIRPORT SERVICE QUALITY ON&#13;
THE GROWTH OF TOURISM IN ZIMBABWE&#13;
</text>
              </elementText>
            </elementTextContainer>
          </element>
          <element elementId="39">
            <name>Creator</name>
            <description>An entity primarily responsible for making the resource</description>
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              <elementText elementTextId="1930">
                <text>SHAMISO PRECIOUS NYAJEKA</text>
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            <description>An account of the resource</description>
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                <text>Zimbabwe is adorned with tourism growth antecedents such as ample flora and fauna,&#13;
spectacular scenery and cultural heritage sites yet the country continues to have an&#13;
underutilized tourism sector. Following years of steady growth, the sector embarked on a&#13;
downward trend in 1999. The global economic crisis, as well as the negative publicity and&#13;
political unrest following the Land Reform Programme, have been cited as major causes of&#13;
Zimbabwe‟s tourism slump. The signing of the Global Political Agreement in 2009&#13;
restored the country‟s economic and political sanity, setting the tourism sector on a&#13;
recovery path. Zimbabwe‟s tourism however, continues to perform below its potential,&#13;
necessitating the consideration of other factors that could possibly influence the sector‟s&#13;
performance. This study therefore, sought to establish the quality of services at Harare&#13;
International Airport and ascertain its role in tourists‟ decisions to travel to Harare. Basing&#13;
on the SERVQUAL model, questionnaires were developed and fully completed by 410&#13;
passengers and 75 representatives of the various customer service departments at the&#13;
Airport. To this end, the expectations and perceptions of respondents regarding the&#13;
SERVQUAL dimensions of reliability, assurance, tangibility, empathy and responsiveness&#13;
were sought. The study revealed that for all five dimensions, actual services delivered&#13;
were below the expectations of passengers. Although services were not of a poor standard,&#13;
there was room for improvement. Airport service quality was however, of significance to&#13;
those travelling for reasons other than visiting friends and relatives. The Gap analysis&#13;
suggests that managers were misguided on the service priorities of passengers. It can&#13;
therefore, be concluded that Zimbabwe is capable of receiving more tourists by improving&#13;
airport service quality. For that reason, Government investment in airports should be&#13;
directed toward areas with the potential of raising service quality levels, thereby&#13;
encouraging the influx of visitors who are sensitive to airport service quality. Investment&#13;
in the human element of service delivery is also recommended to facilitate excellent&#13;
customer service at airports</text>
              </elementText>
            </elementTextContainer>
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            <name>Publisher</name>
            <description>An entity responsible for making the resource available</description>
            <elementTextContainer>
              <elementText elementTextId="1932">
                <text>ZIMBABWE OPEN UNIVERSITY </text>
              </elementText>
            </elementTextContainer>
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          <element elementId="40">
            <name>Date</name>
            <description>A point or period of time associated with an event in the lifecycle of the resource</description>
            <elementTextContainer>
              <elementText elementTextId="1933">
                <text>2016</text>
              </elementText>
            </elementTextContainer>
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      <tag tagId="894">
        <name>airport service</name>
      </tag>
      <tag tagId="624">
        <name>Quality assurance</name>
      </tag>
      <tag tagId="893">
        <name>tourism</name>
      </tag>
    </tagContainer>
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              <name>Title</name>
              <description>A name given to the resource</description>
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                  <text>Staff  Publications</text>
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            <name>Title</name>
            <description>A name given to the resource</description>
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              <elementText elementTextId="1918">
                <text>AN ASSESSMENT OF THE INNOVATIVE MEASURES EMPLOYED BY SMALL TO&#13;
MEDIUM SIZE HOTELS IN HARARE, ZIMBABWE&#13;
</text>
              </elementText>
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            <name>Creator</name>
            <description>An entity primarily responsible for making the resource</description>
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              <elementText elementTextId="1919">
                <text>NEHEMIYA NDHLOVU</text>
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            <name>Description</name>
            <description>An account of the resource</description>
            <elementTextContainer>
              <elementText elementTextId="1920">
                <text>The study sought to explore innovative measures employed by small to medium size&#13;
independent hotels. The study employed the interpretivist paradigm and used the qualitative&#13;
approach with a multiple case-study design. The population of the study comprised all the&#13;
managers and junior staff in five small to medium size independent hotels in Harare. The&#13;
sample of the study comprised fourteen managers and thirty junior staff purposively selected&#13;
from the hotels. Qualitative data were generated through focus group discussions and&#13;
qualitative interviews and were analysed for content using thematic analysis. Issues of data&#13;
trustworthiness were addressed. Credibility was achieved by adopting appropriate and well&#13;
recognised research methods while transferability was achieved through the provision of&#13;
background data to establish context of the study and to allow comparisons to be made.&#13;
Dependability was achieved through the use of “overlapping methods” and confirmability&#13;
was achieved through triangulation and provision of in-depth methodological description.&#13;
The study found that small to medium size independent hotels in Harare did not effectively&#13;
implement the innovative measures in the management of business. The study further&#13;
revealed that there were quite a number of major challenges faced by small to medium size&#13;
hotels in embracing innovation. The study recommends that SMEs must strategically plan for&#13;
innovation and effectively implement innovative measures. The study also recommends that&#13;
small to medium size independent hotels should address innovation in a more integrated and&#13;
systematic way and should use strategic measures to improve their operations. Further&#13;
studies need to be conducted across a number of industries and the results should be&#13;
compared across different industries and in the same industry over time.</text>
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              <elementText elementTextId="1921">
                <text>ZIMBABWE OPEN UNIVERSITY </text>
              </elementText>
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        <name>innovation</name>
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        <name>small to medium scale enterprises</name>
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                  <text>Staff  Publications</text>
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      <description>A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text.</description>
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        <description>The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.</description>
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            <name>Title</name>
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                <text>AN EMPIRICAL EXAMINATION OF THE CORRELATION BETWEEN DERIVATIVES USAGE AND KEY FINANCIAL INDICATORS IN BOTSWANA&#13;
&#13;
&#13;
</text>
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                <text>WILBERT KUDAKWASHE CHIDAUSHE&#13;
</text>
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                <text> TAVONGA NJAYA</text>
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            <description>An account of the resource</description>
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              <elementText elementTextId="2092">
                <text>The study evaluated derivative usage of 21 firms listed on the Botswana Stock Exchange (BSE) in relation to&#13;
five key financial indicators that included financial gearing, solvency, liquidity, profitability, and firm size. A&#13;
logit regression model was run on the data covering year 2019 to the year 2021. The logit model revealed at 99%&#13;
level of confidence that, a firm’s derivative usage is significantly and positively related to its financial gearing as&#13;
measured by non-current liabilities to total equity (D/E) ratio. The study also revealed that usage of derivatives&#13;
by firms listed on the Botswana Stock Exchange (BSE) had no significant relationship with solvency ratio (as&#13;
measured by total liabilities to total assets ratio), firm size (as measured by total assets) and liquidity ratio (as&#13;
measured by cash and cash equivalents to total assets). However, the research observed a significant and&#13;
negative association between derivative usage and profitability ratio (as measured by Profit Before Interest and&#13;
Taxation (PBIT) to Average total assets ratio). It was further noted that listed firms in Botswana are only using&#13;
employee options, collateral based swaps, interest rate swaps, and foreign exchange swaps to hedge risks. Hence&#13;
the study recommends policy makers to institutionalize derivative markets that offer a variety of products that&#13;
include futures derivative contracts which are currently not in use in the market. The establishment of derivative&#13;
market in Botswana will reduce an over-reliance on financial borrowing from the banking sector and government&#13;
agencies by local investors, domestic firms, and multinational firms in Botswana. The use of derivatives also&#13;
reduces the weighted average cost of capital and hence increases firm’s market value</text>
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              <elementText elementTextId="2093">
                <text>Research Journal of Finance and Accounting</text>
              </elementText>
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        <name>Derivative usage</name>
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        <name>logit regression model</name>
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                <text>AN EXPOSITION OF PUBLIC ACCOUNTABILITY AND PUBLIC RESPONSIBILITY WITH REFERENCE TO AFRICAN COUNTRIES&#13;
&#13;
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                <text>Research indicates that a reasonable number of scientists, scholars and practitioners argue that a&#13;
few terms and concepts political science, public administration and administrative law are used so freely, and&#13;
confusingly as public responsibility and public accountability. Furthermore, in many textbooks available the&#13;
impression is created that the two concepts are synonymous if not equitable. As shown in this article, this is, however, not quite true. What follows is a reasoned exposition of terminological and semasiological distinctions between public accountability and public responsibility.</text>
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                <text>DR. S. B. M. MARUME&#13;
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                <text>Leadership, an important universal polymorphic phenomenon found in all cultures of all ages, in all&#13;
groups and based on certain sources of influence and power, exhibits certain qualities. These qualities of&#13;
leadership will constitute the subject – matter of this article</text>
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                <text>AN INCLUSIVE MODEL OF EDUCATIONAL EXPENDITURE AND ECONOMIC DEVELOPMENT FOR ZIMBABWE&#13;
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                <text>This study sought to determine an inclusive framework for education expenditure that enhances&#13;
economic development for Zimbabwe. The study used the ARDL-ECM in the determination&#13;
of the relationship between the two variables, using data for the period 1980 to 2021. E-views&#13;
Version 12.0 Statistical Package was used to run the regressions. Data were obtained from the&#13;
International Monetary Fund and World Bank. The study found an inverse relationship between&#13;
expenditure on education and economic development in Zimbabwe for both the short-run and&#13;
long-run periods. Guided by the Zimbabwe Education 5.0 Model, the study recommends that&#13;
a stand-alone research budget be made available for the institutions of higher education. It is&#13;
also true with the industry that expects the best from graduates to fund research done by the&#13;
institutions of higher education. It follows, therefore, that the industry must have constant&#13;
liaison with the institutions of higher education, presenting challenges which they are facing&#13;
for research to be conducted with the view of proffering solutions. In fact, facilitators from the&#13;
institutions of higher education must be able to research on the needs of the economy, and&#13;
impart knowledge on students, guided by the predetermined economic needs. It is from the&#13;
research that the institutions would have conducted that would inform the content of teaching&#13;
and community outreach. The students would then benefit from the researched teaching, thus,&#13;
enabling them, and the facilitators to cause innovation and industrialisation</text>
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                <text>Zimbabwe Journal of Business, Economics and Management</text>
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                <text>ANALYSIS OF THE PUBLIC TRANSPORT MANAGEMENT POLICIES IN ZIMBABWE&#13;
&#13;
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                <text>Public transport is an essential component of urban life in Zimbabwe, yet it is beset by operational inefficiencies, regulatory fragmentation and safety concerns. This paper examines the effectiveness of public transport management policies by analysing the roles, coordination and challenges of key regulatory bodies, including the Zimbabwe Republic Police (ZRP), Ministry of Transport and Infrastructural Development (MOT), Harare City Council (HCC), Vehicle Inspection Department (VID), Traffic Safety Council of Zimbabwe (TSC) and the Zimbabwe National Road Administration (ZINARA). A mixed-methods approach was adopted, utilising document analysis of statutes, semi-structured interviews with 20 key stakeholders and a quantitative survey of 120 transport operators and users in Harare and Bulawayo. The results reveal significant dissatisfaction among commuters regarding safety and service reliability, with 75% of surveyed passengers reporting safety concerns. Qualitative findings highlight major themes of fragmented coordination among regulatory bodies, severe resource constraints hindering enforcement and the necessary but unregulated role of informal operators (Mawere, 2017). The study concludes that while a robust legislative frameworkexists, its implementation is undermined by a lack of inter-agency collaboration, inadequate funding and decaying infrastructure (Moyo, 2018). The paper recommends the establishment of a national task force to harmonise policies, increased budgetary allocations for enforcement, strategic investment in transport infrastructure and the development of an integrated policy that</text>
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ZIMBABWE JOURNAL OF BUSINESS, ECONOMICS AND MANAGEMENT&#13;
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                <text>APPROACHES TO ADMINISTRATIVE LEADERSHIP</text>
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                <text>DR. S. B. M. MARUME</text>
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                <text>Man, the different situations in which he finds himself, the diversity of aims, objectives and functions&#13;
that he purpose and that are laid down for him and the many types of frames of reference in which he finds&#13;
himself, are all together so complex and complicated that we cannot evolve anything like a universal formula&#13;
for leadership. In fact the most that we can say and we can say it all generic elements of administration – is that&#13;
the success of leadership in the final analysis is determined by the knowledge of the leader and of the people he&#13;
leads. This knowledge includes knowledge of things outside the group’s own frame of reference. All this&#13;
constitute the subject – matter of this article.&#13;
</text>
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                <text>International Journal of Engineering Science Invention</text>
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                <text>ARTIFICIAL INTELLIGENCE AND TRAINING: OPPORTUNITIES AND CHALLENGES IN THE ZIMBABWEAN MINING INDUSTRY&#13;
&#13;
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                <text>REGIS MISHEAL MUCHOWE</text>
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                <text>Artificial intelligenceis Each and every aspect of our society has been changed by artificial intel-&#13;
ligence. Artificial intelligence still a new phenomenon in Zimbabwe. The main thrust Each and&#13;
every aspect of our society has been changed by artificial intelligence. Artificial intelligence is&#13;
still a new phenomenon in Zimbabwe. The main thrust of this research was to understand the&#13;
opportunities and challenges of artificial intelligence in training activities in the mining industry.&#13;
This study was guided by understand training activities that can be transformed by artificial&#13;
intelligence. The study determined the challenges of using artificial intelligence in training. The&#13;
investigator obtained data through telephone interviews that were conducted with 10 participants&#13;
from the Zimbabwe Mining Industry. The investigation employed judgemental, convenient and&#13;
snowball sampling. The study found that there is low use of artificial intelligence in the training&#13;
activities, but there are activities that can be undertaken by artificial intelligence that include&#13;
induction, online training, and refresher courses. Expensiveness, lack of skills, loss of jobs, cul-&#13;
tural and ethical implications were found to be challenges associated with the use of artificial&#13;
intelligence in the employee appointment process. Efficiency, effectiveness, enhanced trainee&#13;
experience, reduced costs and organisation brand were found to be benefits of employing artifi-&#13;
cial intelligence in training. The study recommends partnerships to be developed among mining organisations, higher and tertiary education, and technology enterprises to develop artificial intelligence software that can cost-effectively meet the needs of trainers.</text>
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                <text>MET Mangement Review - MMR</text>
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                <text>ATTAINING ORGANISATIONAL SUCCESS IN ZIMBABWE’S STATE UNIVERSITIES: PERCEPTIONS OF THE OPERATIONAL STAFF&#13;
&#13;
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                <text>CAXTON SHONHIWA</text>
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                <text>The researcher sought to establish the perceptions of operational staff on their understanding&#13;
of organisational success. The perception of organisational success is usually a reflection of&#13;
where the owner of the perception stands in the organisation. A constructivist philosophy was&#13;
adopted to engage a group of purposefully selected operational staff members in in-depth&#13;
interviews through a face-to-face mode and then by WhatsApp. The purposefully selected&#13;
members of the operational staff were asked three questions, and they discussed these questions&#13;
over a period of two months. At the end of the period, transcripts of the discussions were given&#13;
to relevant members for their authenticity check and validation. Further to that process, the&#13;
responses were coded, and themes were formulated from which the perceptions of operational&#13;
staff were derived. The staff perceived that their hard work, the awards they received from the&#13;
organisation and the achievement of the assigned targets meant that the organisation was&#13;
succeeding. The recommendation was that operational staff members need to be involved in&#13;
strategic planning sessions where organisational goals are derived and cascaded from the&#13;
corporate level down to the operational level to make them understand the importance of hard&#13;
work at each level and by every worke</text>
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                <text>Zimbabwe Journal of Business, Economics and Management</text>
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            <name>Date</name>
            <description>A point or period of time associated with an event in the lifecycle of the resource</description>
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        <name>and organisational performance</name>
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        <name>strategic planning</name>
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                  <text>Staff  Publications</text>
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            <description>A name given to the resource</description>
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                <text>BOARD APPOINTMENT PROCESSES AND THEIR IMPACT ON CORPORATE PERFORMANCE OF PUBLIC ENTITIES IN ZIMBABWE&#13;
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                <text>GARIKAI   MANYERUKE</text>
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                <text>OBERT  SIFILE  </text>
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                <text> TINASHE RUVINGA&#13;
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                <text>The purpose of the study was to determine the effectiveness of appointment systems for public entity boards in Zimbabwe in enhancing meritocracy, given the contribution of the parastatals&#13;
to the national economy. Most public entities in Zimbabwe have been drowned in scandals, which have left them underperforming and recording losses over the years. The AgencyTheory, Upper Echelon Theory and Political Theory informed the study. The study adopted a pragmatist research philosophy, a mixed research paradigm and a cross-sectional survey research design. The target population of the study comprised permanent secretaries and board&#13;
members from the 107 public entities in Zimbabwe. A sample size of 261 participants was used for collecting quantitative data, and 25 participants were used for collecting qualitative data. Stratified sampling and purposive sampling techniques were employed to sample participants for quantitative and qualitative data respectively. Semi-structured questionnaires and in-depth&#13;
personal interview guides were used to collect and generate data from participants. Cronbach’s alpha (α) was used to determine the reliability of the questionnaire. The data was analysed using SPSS Version 25 and AMOS Version 21. The study concluded that the Corporate Governance Unit was the most appropriate institution to be designated as the appointing authority for state entity boards. The appointing authority needs to be granted the full mandate&#13;
of establishing nomination committees that conduct board selection processes for all public entities. The study also concluded that government policies moderated the relationship between&#13;
meritocracy in the appointment of public entity boards and organisational performance. The study recommended that the government should avoid the frequent state interference and violations of statutory provisions in the board appointment process. Further studies could focus on the effectiveness of a boards appointment system in the private sector in Zimbabwe</text>
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                <text>ZJBEM </text>
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            <name>Date</name>
            <description>A point or period of time associated with an event in the lifecycle of the resource</description>
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              <elementText elementTextId="2722">
                <text>2025</text>
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        <name>Appointing authority</name>
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                <text>BOARD DIVERSITY, FIRM CHARACTERISTICS AND PERFORMANCE OF COMPANIES LISTED ON THE ZIMBABWE STOCK EXCHANGE (ZSE) (2009-2015)&#13;
&#13;
&#13;
&#13;
&#13;
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                <text>ZVINAIYE CHIMBADZWA</text>
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                <text>Many practitioners (Wilton, 2011; Abad et al., 2017; Arenas-Torres et al., 2021; Ali et al., 2022) now acknowledge that the diversity of a Board of Directors is a strength in corporate boards and the adoption of diversity in corporate boards is increasingly gaining steam as a best practice in corporate governance worldwide. Recent developments (Somathlike, 2018; Cha &amp; Jung, 2009; Saidu, 2019; Osazuwa et al., 2016; Darmadi, 2011; Bathula, 2008, Khidmat et al, 2020; Ali et al., 2022; Dedunu &amp; Anuradha, 2020) worldwide also demonstrate that the world is changing by legal writ and through moral imperatives that make boardroom diversity a critical component of sound corporate governance. The board of directors in organisations is responsible for making strategic decisions such as mergers, acquisitions, creating financial structures and executive hiring or firing. In the Zimbabwean situation, the existence of boards has not prevented scandals and economic meltdowns that remain the order of the day just like in other developing or underdeveloped countries. The response has been to institute board diversity policies that focus on independent directors who replace executive directors to reduce scandals. This study examines the impact of board diversity, firm characteristics, and performance of Zimbabwe Stock Exchange-listed companies for the period 2009-2015. The study employed the quantitative methodology to establish the impact of board diversity on the performance of thirty-five (35) firms listed on the Zimbabwe Stock Exchange using panel data collected over the period 2009 – 2015. The agency theory and the social categorisation and identification theory are the main theories that guided this study. The board diversity variables used were gender, education, and board executives. The level of board diversity was measured using the Blau (1977) index. Firm performance was measured using profitability, market share, efficiency, liquidity, and leverage. Firm size, board size, the number of years the firm has been listed on the ZSE, the firm sector such as food, financial, services, real estate and food and manufacturing were used as moderating variables in the study. The results show that gender and executive diversity were moderately diversified with mean diversity indexes of 0.32 and 0.36 respectively. Education was diversified with a mean index of 0.60. Using panel-corrected standard errors (PCSE) regression analysis, the study established that the level of board diversity has a significant relationship with firm performance. Board gender diversity was found to have a positive and significant impact on profitability as measured by returns per share and gross profit; efficiency as measured by asset turnover; market share as measured by Tobin's Q ratio and market value; and liquidity as measured by current ratio. Board gender diversity had no impact on leverage as measured by the debt-equity ratio. Board executive diversity was found to have a positive and significant impact on firm profitability and market share while it had a negative and significant relationship with market value, efficiency, liquidity, and leverage. Board education diversity was found to have a positive and significant impact on firm profitability, market share, and liquidity while it had a negative and significant impact on firm efficiency and leverage. Non-board diversity variables were also found to significantly affect firm performance. On the one hand, the major factors that promoted board diversity were firm size, liquidity, leverage, operating experience (years listed), market share (Tobin's Q), and being in the service sector. On the other hand, board size and being in the food, financial, real, industrial and manufacturing sectors negatively and significantly affected diversity. Based on the above results, the study recommended that firms should come up with board diversity-enabling policies to enhance firm performance.  However, further studies could be undertaken on individual variables to validate the study</text>
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                <text>ZOU </text>
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                <text>2023</text>
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        <name>and firm performance</name>
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                <text>BOARD SIZE VERSUS FINANCIAL PERFORMANCE: A THEMATIC APPROACH&#13;
&#13;
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                <text>ONESMO GUTI, </text>
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                <text>ASHLEY MASHAYAMOMBE</text>
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                <text>SIPIWE SIBANDA</text>
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                <text>This paper seeks to examine the effects of board size upon firm’s financial performance. Board characteristics include&#13;
outside directors, board size, gender diversity and board diligence. This paper concentrated upon the board size’s effect&#13;
upon firm performance. The two corporate governance theories: namely, stewardship theory; and resource dependence&#13;
theory were utilised. This paper made use of analysing and sy nthesising literature from various sources in a bid to&#13;
expose the views of various writers upon the effects of Board size on firms’ financial performance. The qualitative&#13;
methodology was applied through the thematic analysis approach. Both the deductive and inductiv e approaches were&#13;
utilized to enjoy the benefits of the thematic approach. This enabled robust coding technique</text>
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                <text> International Journal of Research Publications (IJRP.ORG)</text>
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        <name>Board Size</name>
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