1 25 4 https://ir.zou.ac.zw/files/original/e590a56d8b46462f565da0e97d740e5a.pdf 1af4bd54ddce0aee5aa217b797a3b0bf Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Staff Publications Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource ROLE OF PUBLIC-PRIVATE PARTNERSHIPS IN ENHANCING TOURISM DEVELOPMENT AND CONSERVATION EFFORTS IN NATIONAL PARKS IN ZIMBABWE: INSIGHTS FROM GONAREZHOU NATIONAL PARK Creator An entity primarily responsible for making the resource PATIENCE MUTIZIRA CATHRINE PAADA KWINJE RICHARD TERERAI Description An account of the resource Public-Private Partnerships (PPPs) have gained traction as innovative management strategies for national parks globally, yet their role in Africa, particularly within Zimbabwe's Gonarezhou National Park, remains underexplored. This study investigates the impact of PPPs on tourism development and conservation efforts in Gonarezhou National Park. The study used a qualitative methodology. The study conducted 20 in-depth interviews. The participants were purposively selected. Thematic analysis was employed to evaluate generated data, revealing significant findings. Results indicated that PPPs have substantially improved infrastructure, financial support, and specialized skills within the park, leading to enhanced visitor experiences and increased wildlife conservation effectiveness. Despite these advancements, challenges that that continue to exist hinder the full realization of PPP benefits including economic instability, insufficient stakeholder consultation, and conflicting management objectives. Recommendations included fostering inclusive stakeholder engagement, addressing economic barriers, and developing adaptive management frameworks that align diverse conservation goals Publisher An entity responsible for making the resource available ZIBEM Date A point or period of time associated with an event in the lifecycle of the resource 2024 National Parks Public Private Partnerships Tourism Development https://ir.zou.ac.zw/files/original/3896d0184bc7660e39238f3b0c1a504e.pdf 46232b9f03a249a970155263960dc031 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Staff Publications Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource PREDICTING THE SPATIAL DETERMINANTS OF HUMAN–ELEPHANT CONFLICT IN HWANGE DISTRICT Creator An entity primarily responsible for making the resource FARAI MADZIMURE Description An account of the resource This study predicted the spatial determinants of human-elephant conflict in Victoria Falls town, Hwange West communal area and the resettlement areas of Don Rovin, Mubiya and Kalala. The study covered an elephant range of 4377km2. The non-experimental quantitative research design was adopted for the study. Garmin GPS receiver, digitizing and observation instruments were employed for collecting human-elephant conflict location data and spatial factors. Overlay analysis was used to combine human-elephant conflict location data with the distance maps of predictive spatial factors in ILWIS. Logistic regression was used to relate human-elephant conflict data and distance values of predictive factors in SPSS. In Victoria Falls town, results indicated that human-elephant conflict probability could be predicted significantly using distance from the park boundary and settlements. Distance from the forest and elephants routes significantly explained human-elephant conflict in the communal area of Hwange West. Human- elephant conflict was significantly related with distance from the forest in the Resettlement areas. These results suggest that the most important predictor of human-elephant conflict on this particular landscape is distance from protected areas. Implementation of effective conflict resolution strategies for the three areas requires stakeholders to take cognisance of the spatial factors which are related to human-elephant conflict. In Victoria Falls town, results imply that if elephants and humans are to co-exist with minimal conflict, there is need for land use planners to focus on developing mitigatory measures which deter elephants to move freely from the park to the residential areas. A deterrent method such as the installation of electric fence around Victoria Falls town has a great potential of preventing elephants from entering settlements and minimising human-elephant conflict. Such an approach is critical as results indicated that distance from the park boundary significantly predict human-elephant conflict in Victoria Falls town. Alternatively, town planners can consider vertical expansion of the built up area to prevent encroaching into the park. For Hwange communal and resettlement areas, land use planners should prevent settlement patterns that leave crop fields vulnerable to crop raiding. In Hwange communal area, planning the position of fences and other human-elephant conflict measures should consider the position of elephant routes. Alternatively, land use planners can consider allocating land to other uses besides settlements and agriculture. Integrating the spatial determinants of human-elephant conflict with land use planning has a great potential of offering permanent solutions to the conflict problem. Further research should be conducted on monitoring elephant movement patterns in the area using satellite linked GPS collars. This information can enhance our understanding of the routes used by elephants when they move around the settlements. This enhances our understanding of how elephants interact with spatial human land use and natural factors. Such information is crucial in designing effective human-elephant conflict resolution measures. Publisher An entity responsible for making the resource available ZIMBABWE OPEN UNIVERSITY Date A point or period of time associated with an event in the lifecycle of the resource 2017 https://ir.zou.ac.zw/files/original/0de0d55b5f44a06d6c1337a177ab4b12.pdf 29faf7c8998d89bc0f2235c73f3e46fd Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Staff Publications Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource AN ASSESSMENT OF THE IMPACT OF AIRPORT SERVICE QUALITY ON THE GROWTH OF TOURISM IN ZIMBABWE Creator An entity primarily responsible for making the resource SHAMISO PRECIOUS NYAJEKA Description An account of the resource Zimbabwe is adorned with tourism growth antecedents such as ample flora and fauna, spectacular scenery and cultural heritage sites yet the country continues to have an underutilized tourism sector. Following years of steady growth, the sector embarked on a downward trend in 1999. The global economic crisis, as well as the negative publicity and political unrest following the Land Reform Programme, have been cited as major causes of Zimbabwe‟s tourism slump. The signing of the Global Political Agreement in 2009 restored the country‟s economic and political sanity, setting the tourism sector on a recovery path. Zimbabwe‟s tourism however, continues to perform below its potential, necessitating the consideration of other factors that could possibly influence the sector‟s performance. This study therefore, sought to establish the quality of services at Harare International Airport and ascertain its role in tourists‟ decisions to travel to Harare. Basing on the SERVQUAL model, questionnaires were developed and fully completed by 410 passengers and 75 representatives of the various customer service departments at the Airport. To this end, the expectations and perceptions of respondents regarding the SERVQUAL dimensions of reliability, assurance, tangibility, empathy and responsiveness were sought. The study revealed that for all five dimensions, actual services delivered were below the expectations of passengers. Although services were not of a poor standard, there was room for improvement. Airport service quality was however, of significance to those travelling for reasons other than visiting friends and relatives. The Gap analysis suggests that managers were misguided on the service priorities of passengers. It can therefore, be concluded that Zimbabwe is capable of receiving more tourists by improving airport service quality. For that reason, Government investment in airports should be directed toward areas with the potential of raising service quality levels, thereby encouraging the influx of visitors who are sensitive to airport service quality. Investment in the human element of service delivery is also recommended to facilitate excellent customer service at airports Publisher An entity responsible for making the resource available ZIMBABWE OPEN UNIVERSITY Date A point or period of time associated with an event in the lifecycle of the resource 2016 airport service Quality assurance tourism https://ir.zou.ac.zw/files/original/4c28e2d079c666b97e6c3f6d79f3a449.pdf e27268c3c4eaa45fec4e57cf165447cb Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Staff Publications Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource TRAVELLERS’ LEVEL OF SATISFACTION WITH THE QUALITY OF SERVICES AT HARARE INTERNATIONAL AIRPORT Creator An entity primarily responsible for making the resource SHAMISO P. NYAJEKA THOMAS P.Z. MPOFU Description An account of the resource Although Zimbabwe’s tourism suffered a dramatic downward trend between 2000 and 2010, the establishment of the government of national unity brought a positive upturn in tourist arrivals. However, the growth of tourism is still below its expected potential. Whilst a number of factors militating against the full realization of the country’s tourism potential have been identified, the influence of the quality of service delivery has not been analyzed. This study, therefore, purports to specifically assess how travellers rated the quality of service delivery at Harare International Airport. In this pursuit, the objectives of the study are to (1) ascertain the profile of passengers travelling through Harare International Airport, (2) determine the quality of airport services from the passengers’ perspective and (3) identify aspects of service delivery that need to be improved. This study adopted a quantitative approach and made use of questionnaires administered to 410 passengers departing from the Harare International Airport between December 2013 and January 2014. Drawing from the SERVQUAL model the study focused on 5 dimensions, namely, reliability, assurance, tangibility, empathy and responsiveness. Analysis of the typically numeric data was essentially done through SPSS and reveals that developed countries dominate international arrivals travelling to Zimbabwe by air. In this regard, Europe is the key source market for Zimbabwean tourism, whilst South Africa stands out as the dominant market for travellers from within the African continent. The study reveals that the greatest number of respondents (88%) has, over the last twelve months, travelled more than once through Harare International Airport. Travellers on holiday dominate the tourist market followed by business and educational travellers respectively. South African Airways, BA Comair, Kenya Airways and Emirates are the most travelled on airlines to Harare, with South African Airways having the largest market share of international travellers. Considerable gaps exist between expectations and perceptions. Although rated as above average, service quality across the five dimensions falls below passenger expectations. Of significance, the largest service quality gap relates to the lack of a variety of well known retail outlets at the airport. It is, therefore, concluded that there is room for improvement in all aspects of service delivery at the airport. Whereas airport authorities should consider recommendations from the passengers to close the existing negative gaps, the dynamic nature of the aviation industry calls for the continuous assessment of service quality to ensure consistent satisfaction of airline passengers Publisher An entity responsible for making the resource available International Open and Distance Learning JournaI assurance empathy reliability responsiveness Service Delivery tangibility